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FREQUENTLY ASKED QUESTIONS

Welcome to the ParkLyfe FAQ page! Below, you’ll find answers to some of the most commonly asked questions about our store. If you have a question that isn’t covered here, feel free to contact us via the contact form.

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Orders & Shipping​​

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  1. How do I place an order?

    • Browse our collection and select your desired items to add them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your order.​​

  2. What payment methods do you accept?​

    • We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options such as PayPal and Apple Pay.​

  3. How long does shipping take?​

    • Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery.​

  4. How much does shipping cost?​

    • We offer free shipping on all orders over $50. For orders under $50, standard shipping rates apply and will be calculated at checkout.​

  5. How can I track my order?​

    • Once your order ships, you’ll receive a confirmation email with a tracking link. Use this link to monitor your package’s journey.

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Returns & Exchanges​

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  1. What is your return policy?

    • We accept returns within 30 days of purchase for unworn, unwashed items with the original tags attached.​​

  2. How do I initiate a return or exchange?​

    • Visit our Returns Center and follow the prompts to initiate a return or exchange. You’ll receive a prepaid shipping label for returns within the U.S.​

  3. When will I receive my refund?​

    • Refunds are typically processed within 5-7 business days after we receive your returned item.

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Product Information​​

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  1. What sizes do you offer?

    • We offer a wide range of sizes to fit all body types. Check out our Size Guide for detailed measurements.​

  2. How can I care for my sports apparel?

    • To ensure the longevity of your gear, we recommend washing in cold water and air-drying or tumble-drying on low heat. Refer to the care label on each item for specific instructions.

  3. Are your products eco-friendly?​

    • To personalize your experience and deliver the content and product offerings you are most interested in.

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Discounts & Promotions​​

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  1. Do you offer discounts for first-time customers?

    • Yes! Sign up for our newsletter to receive a special discount code for your first purchase.​

  2. Can I use more than one promo code at checkout?

    • Only one promo code can be applied per order. Be sure to use the code that offers the best discount.

  3. Do you have a rewards program?​

    • Yes, join our ParkLyfe Rewards program to earn points for every purchase and redeem them for discounts. Stay tuned for more information!

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General Questions​​

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  1. How do I contact customer support?

  2. Are there any physical store locations?

    • You may spot us selling our merchandise at various venues — follow us on our social media channels to discover our next destination. Come say hi and check out our collection — just look for the red tent. You can't miss it!​​

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